Policies

Cancellation and No-Show Policy

At Jenn Ash Aesthetics, we value your time and ours. To maintain a high standard of care at each scheduled patient appointment, we enforce a strict cancellation and no-show policy.

If you cancel or do not attend your scheduled appointment, your booking fee becomes non-refundable. A one-time courtesy rescheduling is allowed. After this, we will respectfully decline to take you on as a patient.

Last-minute changes and cancellations limit our ability to serve new and established patients who are serious in their commitment to keeping each scheduled appointment. By booking and reserving your appointment by paying your booking fee, you acknowledge and agree to this policy. We appreciate your understanding and cooperation.

Refund Policy

We do not offer refunds on any treatments or services rendered. Aesthetic results are quite variable from patient to patient and while we do our best to achieve the desired outcome, it cannot be guaranteed. Patients are responsible for maintenance, adhering to skincare regimens, and additional treatments needed to achieve optimal results.

Retail/skincare products: Defective products may be exchanged within 7 days for the same product only. Refunds for unused and unopened skincare products will be accepted within 7 days of purchase.

No refunds on Gift certificate purchases.

By scheduling an appointment, you are agreeing to our refund policy.

Children Policy

Here at Jenn Ash Aesthetics, we love our babies and children, however, we ask that you please make childcare arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all patients.

By scheduling an appointment, you are agreeing to our children policy.

Pet Policy

Although we love animals, we ask that your please leave your pet at home during your visit to Jenn Ash Aesthetics. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we as that your please leave your pet at home.

Thank you for your cooperation and consideration of all our patients.

By scheduling an appointment, you are agreeing to our pet policy.

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

By scheduling an appointment, you are agreeing to our privacy policy.

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