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Policies

Shipping Policy

We currently only ship within the US. All orders take 2-3 business days with the exception of holidays and natural disasters. 

  • All orders are shipped Monday through Friday. 

  • All orders placed before 2 pm CT will be shipped the same day. 

  • All orders placed after 2 pm CT will be shipped out the following business day. 

  • Please note: we take as many precautionary steps and measures when packing your order to ensure no damage is done during delivery. However, by ordering products online, you are agreeing to not hold Jenn Ash Aesthetics solely responsible for damaged goods upon delivery. If you do receive damaged goods, please contact us immediately. 

  • Due to COVID-19 we have been informed by all delivery services that they can not guarantee delivery times. 

Appointment Policy

Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the Policies of Appointment for remaining scheduled time but reserve the right to reschedule your appointment if arriving more than 15 minutes late. Per our Cancellation/No show policy, you will forfeit your $50 deposit.

Cancellation/No Show Policy

At Jenn Ash Aesthetics we have a 24-hour Cancellation/No Show Policy in place to ensure patients can get in for appointments in a timely manner and to respect our provider's time. Any appointment that no shows and/or cancels within 24 hours will have forfeit their $50 deposit if paid or $50 will be automatically charged to the credit card on file. 

If a patient has no shown and/or late canceled 3 times, patient will then be required to pre-pay in full for future services at time of booking appointment. The amount

pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 24-hours of the appointment time, the amount paid will be credited for future services at Jenn Ash Aesthetics. 

We respect our Provider's time. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the Jenn Ash Aesthetics team to continue to provide the highest quality service for you and future patients, as well as value our team members' time. 

By scheduling an appointment, you are agreeing to our cancellation/no-show policy. 

Refund Policy

We do not offer refunds on any treatments or services rendered. Aesthetic results are quite variable from patient to patient and while we do our best to achieve the desired outcome, it cannot be guaranteed. Patients are responsible for additional treatments needed to achieve desired results. 

Retail/skincare products: Defective products may be exchanged within 7 days for the same product only. Refunds for unused and unopened skincare products will be accepted within 7 days of purchase. 

No refund on Gift certificate purchases. 

Children Policy

Here at Jenn Ash Aesthetics, we love our babies and children, however, we ask that you please make childcare arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all patients. 

Pet Policy

Although we love animals, we ask that your please leave your pet at home during your visit to Jenn Ash Aesthetics. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we as that your please leave your pet at home.

Thank you for your cooperation and consideration of all our patients. 

 

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information. 

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. 

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. 

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