Policies

Appointment Policy

Arriving late to your scheduled appointment will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the remaining scheduled time, but reserve the right to reschedule your appointment if you arrive more than 15 minutes late.

By scheduling an appointment, you are agreeing to our appointment policy.

Cancellation/No Show/Rescheduling Policy

At Jenn Ash Aesthetics we have a 48-hour Cancellation/No Show/Rescheduling Policy in place to ensure patients can get in for appointments in a timely manner and to respect our provider's time.

If a patient has not shown up to their scheduled appointment and/or has late canceled (canceled their appointment within 48 hrs of their scheduled time) one time, patient will then be required to pre-pay in full for future services at time of booking appointment. The amount pre-paid is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 48-hours of the appointment time, the amount paid will be credited for future services at Jenn Ash Aesthetics.

If you reschedule your appointment twice, you will incur a $100 rescheduling/cancellation fee that will be added to your next visit.

We respect our Provider's time. Last-minute cancellations and rescheduling do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the Jenn Ash Aesthetics team to continue to provide the highest quality service for you and future patients, as well as value our team members' time.

By scheduling an appointment, you are agreeing to our cancellation/no-show/rescheduling policy.

Refund Policy

We do not offer refunds on any treatments or services rendered. Aesthetic results are quite variable from patient to patient and while we do our best to achieve the desired outcome, it cannot be guaranteed. Patients are responsible for maintenance, adhering to skincare regimens, and additional treatments needed to achieve optimal results.

Retail/skincare products: Defective products may be exchanged within 7 days for the same product only. Refunds for unused and unopened skincare products will be accepted within 7 days of purchase.

No refunds on Gift certificate purchases.

By scheduling an appointment, you are agreeing to our refund policy.

Children Policy

Here at Jenn Ash Aesthetics, we love our babies and children, however, we ask that you please make childcare arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all patients.

By scheduling an appointment, you are agreeing to our children policy.

Pet Policy

Although we love animals, we ask that your please leave your pet at home during your visit to Jenn Ash Aesthetics. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we as that your please leave your pet at home.

Thank you for your cooperation and consideration of all our patients.

By scheduling an appointment, you are agreeing to our pet policy.

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

By scheduling an appointment, you are agreeing to our privacy policy.

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